Service · Operations modernization

Modernize the workflows that actually move the business.

Quote-to-cash. Renewals. Proposal operations. Compliance evidence. The workflows that touch every customer and consume the most senior time — modernized with AI where it helps, and left alone where it does not.

Engagement

4–12 weeks per workflow

Outcome

Workflow in production · measured throughput

Pedigree

NTT · $8B+ delivery experience

WHAT THIS IS

We sit with the people running the workflow today, map what is actually happening (not the deck version), find where AI moves the needle and where it doesn't, and modernize the workflow — measured against a real throughput baseline.

This is the practice behind the 90% quote-to-cash cycle time reduction and the 10x renewals workflow improvement delivered inside NTT programs.

What we build

Patterns we ship most often. Each is real, scoped, and instrumented.

Quote-to-cash

Lead → quote → contract → cash, with AI in the drafting, review, and exception-handling steps where the time actually goes.

Renewals & retention

Risk scoring, playbooks, and surfaced context for the human renewal owner. No black-box churn scores nobody can defend.

Proposal operations

Structured drafting from a curated content base, with explicit human review on the sections that matter. (See: Pengwin.)

Compliance evidence

Evidence collection, control mapping, and gap surfacing — for CMMC readiness this routes through A3PO, our partnership product.

Frequently asked

Questions buyers ask before they pick up the phone.

Throughput, cycle time, error rate, escalation rate — pick the two or three the business actually tracks. We instrument the workflow at the start so the "before" baseline is real, not anecdotal.

Then we say so. Plenty of workflows are bottlenecked on data quality, ownership, or operating cadence — none of which AI fixes. Half our value sometimes is naming the actual constraint.

Yes. For CMMC and similar regulated work, the right route is A3PO — our partnership with Alpha Team Solutions. We can route you there.

Related packaged offers

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4–6 weeks · From $55k

Workflow Automation Sprint

A single high-impact workflow — quote-to-cash, renewals, proposal ops — modernized with AI, in production, with human checkpoints.

2 weeks · From $22k

AI Opportunity Assessment

A structured read of where AI moves the needle in your business — and where it does not. You leave with a ranked opportunity map and an honest scope.

1–2 weeks

Single Workflow Automation

One manual workflow — proposal writing, client onboarding, quoting, follow-up — redesigned with AI and deployed.

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Applied AI Strategy & Development

AI opportunity assessment, RAG and knowledge assistants, agentic workflows, and the build work to ship them in production.

Cloud, Data & Integration

FedRAMP-aligned cloud architecture, data pipelines, and integration with Salesforce, SAP, ServiceNow, and GCP-native services.

Embedded Delivery Leadership

Fractional product / AI leadership embedded in your team. We run the work, mentor your people, and leave a stronger org behind.

Solutions Beyond Ordinary

Bring the work. We'll bring the build team.

Half an hour with our team. We'll either tell you we can help or point you to who can. Either outcome is faster than another deck.